Suggestions and Complaints

 

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We welcome all patient feedback, especially where patients have suggestions or ideas for improvements. 

Of course, whilst we make every effort to give the best service possible to everyone who attends our Practice, we acknowledge that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible. 

In the first instance please discuss your complaint with the staff member concerned.  Where the issue cannot be resolved at this stage, please contact: Deputy Practice Manager - Rachael Dunscombe on 0161 983 9700 or use our secure online form who will try to resolve the issue for you and offer you further advice on our complaints procedure.  

For further advice please take one of our 'Complaints & Comments Leaflet' from the Reception desk.

 

Patients can also complain to NHS England

  • By post to: NHS EnglandPO Box 16738, Redditch B97 9PT
  • By email to: england.contactus@nhs.net. Please state: ‘For the attention of the complaints team’ in the subject line.
  • By telephone: 0300 311 22 33

For further information please visit the NHS website

If we are unable to resolve the problem, patients have the right to contact: Customer Helpline, Parliamentary and Health Service Ombudsman on 0345 015 4033 (8:30am - 5:30pm Monday - Friday)